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#1f2b592e}._topbar_1lq9t_7>div,._topbar_1lq9t_7 nav,._topbar_1lq9t_7>div>span:last-child{align-items:center;min-width:0;display:flex}._topbar_1lq9t_7>div{gap:11px}._topbar_1lq9t_7>div>span:last-child{flex-direction:column;align-items:flex-start;gap:2px}._brandMark_1lq9t_32{background:#ffffff21;border:1px solid #ffffff42;border-radius:12px;flex:none;place-items:center;width:40px;height:40px;font-size:16px;font-weight:900;display:grid}._topbar_1lq9t_7 small{color:#ced6ff;letter-spacing:.13em;font-size:9px;font-weight:800}._topbar_1lq9t_7 strong{font-size:18px}._topbar_1lq9t_7 nav{gap:15px}._topbar_1lq9t_7 nav>span{color:#e3e7ff;text-overflow:ellipsis;white-space:nowrap;max-width:280px;font-size:11px;overflow:hidden}._topbar_1lq9t_7 a{color:#334788;background:#fff;border:1px solid #ffffff85;border-radius:9px;align-items:center;min-height:38px;padding:0 14px;font-size:12px;font-weight:800;display:inline-flex}._topbar_1lq9t_7 a:hover{background:#f1f3ff}._content_1lq9t_40{width:min(1540px,100%);margin:0 auto;padding:25px clamp(14px,3vw,38px) 60px}._heading_1lq9t_41{margin-bottom:18px}._heading_1lq9t_41 small{color:#5369d6;letter-spacing:.08em;font-size:10px;font-weight:850}._heading_1lq9t_41 h1{color:#243049;margin:6px 0 5px;font-size:clamp(25px,3vw,34px)}._heading_1lq9t_41 p{color:#758197;margin:0;font-size:13px;line-height:1.6}@media (width<=680px){._topbar_1lq9t_7{flex-direction:column;align-items:flex-start;gap:11px;position:static}._topbar_1lq9t_7 nav{justify-content:space-between;width:100%}._topbar_1lq9t_7 nav>span{max-width:48vw}._content_1lq9t_40{padding-top:18px}}._shell_a6g8d_1{--support-ink:#192334;--support-muted:#6e788b;--support-line:#e5eaf1;--support-blue:#436ff1;--support-blue-soft:#edf2ff;min-height:100vh;color:var(--support-ink);background:#f2f5fa;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}._topbar_a6g8d_13{border-bottom:1px solid var(--support-line);background:#fff;justify-content:space-between;align-items:center;gap:24px;height:76px;padding:0 clamp(20px,4vw,54px);display:flex}._brand_a6g8d_24,._brand_a6g8d_24>span,._operator_a6g8d_24,._operatorGroup_a6g8d_24,._customerIdentity_a6g8d_24,._detailActions_a6g8d_24,._started_a6g8d_24{align-items:center;display:flex}._brand_a6g8d_24{gap:12px}._brand_a6g8d_24>span{color:#fff;background:linear-gradient(145deg,#416ff3,#724bde);border-radius:14px;justify-content:center;width:44px;height:44px;box-shadow:0 8px 20px #436ff13d}._brand_a6g8d_24 svg{width:27px;height:27px}._brand_a6g8d_24 div{gap:1px;display:grid}._brand_a6g8d_24 small{color:var(--support-blue);letter-spacing:.18em;font-size:10px;font-weight:800}._brand_a6g8d_24 strong{font-size:20px}._operator_a6g8d_24{color:#414b5e;gap:7px;font-size:14px;font-weight:700}._operator_a6g8d_24 small{color:var(--support-muted);font-weight:500}._operator_a6g8d_24 em{color:#89640c;background:#fff5d6;border-radius:999px;padding:4px 8px;font-size:11px;font-style:normal}._onlineDot_a6g8d_47{background:#25bc78;border-radius:50%;width:9px;height:9px;box-shadow:0 0 0 4px #e4f8ef}._operatorGroup_a6g8d_24{gap:13px}._logoutButton_a6g8d_49{color:#4d586c;cursor:pointer;background:#fff;border:1px solid #dce2eb;border-radius:10px;align-items:center;gap:6px;min-height:38px;padding:0 12px;font-size:12px;font-weight:750;display:flex}._logoutButton_a6g8d_49:hover{color:#315fd7;background:#f6f8ff;border-color:#afbfef}._logoutButton_a6g8d_49:disabled{cursor:wait;opacity:.6}._workspace_a6g8d_53{border:1px solid var(--support-line);background:#fff;border-radius:20px;grid-template-columns:minmax(310px,380px) minmax(0,1fr);width:min(1480px,100% - 36px);height:calc(100vh - 108px);min-height:620px;margin:16px auto;display:grid;overflow:hidden;box-shadow:0 15px 45px #27355217}._queuePanel_a6g8d_67{border-right:1px solid var(--support-line);background:#fbfcfe;flex-direction:column;min-width:0;display:flex}._queueHeader_a6g8d_68{justify-content:space-between;align-items:flex-start;gap:14px;padding:24px 22px 16px;display:flex}._queueHeader_a6g8d_68 h1{margin:0 0 5px;font-size:21px}._queueHeader_a6g8d_68 span{color:var(--support-muted);font-size:12px}._queueHeader_a6g8d_68 button{border:1px solid var(--support-line);width:36px;height:36px;color:var(--support-blue);cursor:pointer;background:#fff;border-radius:11px;place-items:center;display:grid}._queueHeader_a6g8d_68 button:disabled{cursor:wait;opacity:.65}._queueHeader_a6g8d_68 svg{width:18px;height:18px}._filters_a6g8d_75{background:#edf0f5;border-radius:11px;grid-template-columns:repeat(3,1fr);gap:4px;margin:0 22px 14px;padding:4px;display:grid}._filters_a6g8d_75 button{color:#6c7585;cursor:pointer;background:0 0;border:0;border-radius:8px;min-height:34px;font-weight:700}._filters_a6g8d_75 ._filterActive_a6g8d_77{color:var(--support-blue);background:#fff;box-shadow:0 2px 8px #2d384d17}._searchBox_a6g8d_79{border:1px solid var(--support-line);color:#8d96a5;background:#fff;border-radius:11px;align-items:center;gap:9px;height:42px;margin:0 22px 15px;padding:0 12px;display:flex}._searchBox_a6g8d_79:focus-within{border-color:#8fa8f7;box-shadow:0 0 0 3px #436ff11a}._searchBox_a6g8d_79>svg{flex:none}._searchBox_a6g8d_79 input{min-width:0;color:var(--support-ink);font:inherit;background:0 0;border:0;outline:0;flex:1;font-size:13px}._searchBox_a6g8d_79 button{color:#a2a9b4;cursor:pointer;background:0 0;border:0;padding:0;display:grid}._queueList_a6g8d_85{border-top:1px solid #eef1f5;min-height:0;overflow:auto}._queueItem_a6g8d_86{width:100%;color:inherit;text-align:left;cursor:pointer;background:0 0;border:0;border-bottom:1px solid #edf0f4;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:11px;padding:17px 18px 17px 20px;display:grid;position:relative}._queueItem_a6g8d_86:hover{background:#f4f7ff}._queueItemActive_a6g8d_88{background:var(--support-blue-soft)}._queueItemActive_a6g8d_88:before{background:var(--support-blue);content:"";width:4px;position:absolute;inset:0 auto 0 0}._avatar_a6g8d_90,._avatarLarge_a6g8d_90{color:var(--support-blue);background:#e8edff;border-radius:50%;place-items:center;display:grid}._avatar_a6g8d_90{width:42px;height:42px}._avatar_a6g8d_90 svg{width:27px;height:27px}._queueCopy_a6g8d_93{gap:4px;min-width:0;display:grid}._queueCopy_a6g8d_93>span{justify-content:space-between;gap:8px;display:flex}._queueCopy_a6g8d_93 strong,._queueCopy_a6g8d_93 b,._queueCopy_a6g8d_93 small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}._queueCopy_a6g8d_93 strong{font-size:13px}._queueCopy_a6g8d_93 time{color:#9ba3b0;white-space:nowrap;font-size:10px}._queueCopy_a6g8d_93 b{font-size:12px;font-weight:650}._queueCopy_a6g8d_93 small{color:#7c8595;font-size:11px}._unread_a6g8d_100{background:var(--support-blue);color:#fff;border-radius:999px;place-items:center;min-width:22px;height:22px;padding:0 6px;font-size:10px;font-style:normal;display:grid}._onlineLabel_a6g8d_101{color:#158454;background:#e3f8ee;border-radius:999px;padding:4px 7px;font-size:9px;font-style:normal;font-weight:800}._openDot_a6g8d_102,._closedDot_a6g8d_102{border-radius:50%;width:8px;height:8px}._openDot_a6g8d_102{background:#2ac47d}._closedDot_a6g8d_102{background:#b3bac6}._stateCard_a6g8d_106,._emptyState_a6g8d_106{text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:240px;padding:30px 24px;display:flex}._stateCard_a6g8d_106 p,._emptyState_a6g8d_106 p{color:var(--support-muted);margin:7px 0 16px;font-size:13px}._stateCard_a6g8d_106 button,._noSelection_a6g8d_108 button{background:var(--support-blue);color:#fff;cursor:pointer;border:0;border-radius:9px;padding:9px 16px;font-weight:700}._emptyState_a6g8d_106 svg{color:#7d96df;width:46px;height:46px;margin-bottom:10px}._loadingList_a6g8d_110{gap:12px;padding:18px;display:grid}._loadingList_a6g8d_110 span{background:linear-gradient(90deg,#edf0f5,#f8f9fb,#edf0f5) 0 0/200% 100%;border-radius:12px;height:78px;animation:1.4s linear infinite _pulse_a6g8d_1}._detailPanel_a6g8d_113{background:#fff;flex-direction:column;min-width:0;min-height:0;display:flex}._noSelection_a6g8d_108{text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;padding:40px;display:flex}._noSelection_a6g8d_108>svg{color:#8ca4e8;width:70px;height:70px}._noSelection_a6g8d_108 h2{margin:18px 0 8px;font-size:21px}._noSelection_a6g8d_108 p{max-width:460px;color:var(--support-muted);margin:0 0 18px}._detailLoading_a6g8d_118{flex:1;align-content:start;gap:18px;padding:28px;display:grid}._detailLoading_a6g8d_118 span{background:linear-gradient(90deg,#edf0f5,#f8f9fb,#edf0f5) 0 0/200% 100%;border-radius:15px;height:90px;animation:1.4s linear infinite _pulse_a6g8d_1}._detailHeader_a6g8d_121{border-bottom:1px solid var(--support-line);justify-content:space-between;align-items:center;gap:18px;min-height:86px;padding:15px 24px;display:flex}._customerIdentity_a6g8d_24{gap:12px;min-width:0}._avatarLarge_a6g8d_90{flex:none;width:50px;height:50px}._avatarLarge_a6g8d_90 svg{width:32px;height:32px}._customerIdentity_a6g8d_24 div{min-width:0}._customerIdentity_a6g8d_24 h2{text-overflow:ellipsis;white-space:nowrap;margin:0 0 6px;font-size:17px;overflow:hidden}._customerIdentity_a6g8d_24 p{color:var(--support-muted);align-items:center;margin:0;font-size:12px;display:flex}._customerIdentity_a6g8d_24 p svg{margin:0 3px 0 7px}._detailActions_a6g8d_24{flex:none;gap:10px}._openBadge_a6g8d_130,._closedBadge_a6g8d_130{border-radius:999px;padding:6px 10px;font-size:11px;font-weight:800}._openBadge_a6g8d_130{color:#168956;background:#e6f8ef}._closedBadge_a6g8d_130{color:#697282;background:#edf0f4}._detailActions_a6g8d_24 button{color:#495365;cursor:pointer;background:#fff;border:1px solid #dbe1ea;border-radius:10px;align-items:center;gap:6px;min-height:37px;padding:0 13px;font-weight:750;display:flex}._detailActions_a6g8d_24 button:disabled{opacity:.5;cursor:not-allowed}._visitorPanel_a6g8d_136{border-bottom:1px solid var(--support-line);background:#e9eef6;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;padding:12px 18px;display:grid}._visitorPanel_a6g8d_136>div{background:#fff;gap:4px;min-width:0;padding:10px 12px;display:grid}._visitorPanel_a6g8d_136 small{color:#8a94a5;font-size:10px}._visitorPanel_a6g8d_136 strong,._visitorPanel_a6g8d_136 span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}._visitorPanel_a6g8d_136 strong{color:#344054;font-size:12px}._visitorPanel_a6g8d_136 span{color:#7a8598;font-size:10px}._visitorPanel_a6g8d_136 ._visitorOnline_a6g8d_142{color:#158454}._visitorPanel_a6g8d_136 ._visitorOffline_a6g8d_143{color:#7a8598}._messages_a6g8d_145{background:#f7f9fc;flex:1;min-height:0;padding:24px clamp(20px,5vw,66px);overflow:auto}._started_a6g8d_24{color:#929aaa;justify-content:center;gap:6px;margin-bottom:22px;font-size:11px}._message_a6g8d_145{width:fit-content;max-width:min(72%,720px);margin:0 0 20px}._message_a6g8d_145 header{align-items:center;gap:10px;margin:0 5px 6px;display:flex}._message_a6g8d_145 header strong{font-size:11px}._message_a6g8d_145 header time{color:#9da5b3;font-size:10px}._message_a6g8d_145 p{white-space:pre-wrap;overflow-wrap:anywhere;background:#fff;border:1px solid #e1e6ed;border-radius:5px 16px 16px;margin:0;padding:12px 15px;font-size:14px;line-height:1.65;box-shadow:0 4px 16px #2434500d}._supportMessage_a6g8d_152{margin-left:auto}._supportMessage_a6g8d_152 header{justify-content:flex-end}._supportMessage_a6g8d_152 p{border-color:var(--support-blue);background:var(--support-blue);color:#fff;border-radius:16px 5px 16px 16px}._systemMessage_a6g8d_155{text-align:center;margin-inline:auto}._systemMessage_a6g8d_155 header{justify-content:center}._systemMessage_a6g8d_155 p{color:#626d7f;box-shadow:none;background:#e9edf4;border:0;border-radius:999px;font-size:12px}._emptyMessages_a6g8d_158{text-align:center;color:var(--support-muted);padding:60px 20px}._composer_a6g8d_160{border-top:1px solid var(--support-line);background:#fff;padding:14px 20px 18px}._composer_a6g8d_160 form{border:1px solid #dce2eb;border-radius:13px;overflow:hidden}._composer_a6g8d_160 form:focus-within{border-color:#8fa8f7;box-shadow:0 0 0 3px #436ff11a}._composer_a6g8d_160 label{display:block}._composer_a6g8d_160 textarea{resize:vertical;width:100%;min-height:74px;max-height:170px;color:var(--support-ink);font:inherit;background:0 0;border:0;outline:0;padding:12px 14px;line-height:1.55}._composer_a6g8d_160 form>div{border-top:1px solid #eef1f5;justify-content:space-between;align-items:center;gap:12px;padding:9px 10px;display:flex}._composer_a6g8d_160 form small{color:#8d96a5;font-size:10px}._composer_a6g8d_160 form button{background:var(--support-blue);color:#fff;cursor:pointer;border:0;border-radius:9px;align-items:center;gap:7px;min-height:36px;padding:0 15px;font-weight:800;display:flex}._composer_a6g8d_160 form button:disabled{cursor:not-allowed;background:#b9c4df}._notice_a6g8d_169{color:#375bb8;background:#eff3ff;border-radius:8px;margin:0 0 9px;padding:8px 11px;font-size:12px}._accessPage_a6g8d_171{color:#192334;background:#f2f5fa;place-items:center;min-height:100vh;padding:24px;display:grid}._accessCard_a6g8d_172{background:#fff;border:1px solid #e1e7ef;border-radius:20px;width:min(560px,100%);padding:38px;box-shadow:0 18px 50px #2735521a}._accessCard_a6g8d_172 small{color:#436ff1;letter-spacing:.17em;font-weight:800}._accessCard_a6g8d_172 h1{margin:12px 0;font-size:28px}._accessCard_a6g8d_172 p{color:#697487;line-height:1.7}._accessCard_a6g8d_172 code{background:#edf1f7;border-radius:5px;padding:2px 5px}._accessCard_a6g8d_172 a{color:#fff;background:#436ff1;border-radius:9px;margin-top:8px;padding:10px 16px;font-weight:750;text-decoration:none;display:inline-flex}._visuallyHidden_a6g8d_179{clip:rect(0 0 0 0);white-space:nowrap;border:0;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}._spinning_a6g8d_180{animation:.8s linear infinite _spin_a6g8d_180}@keyframes _spin_a6g8d_180{to{transform:rotate(360deg)}}@keyframes _pulse_a6g8d_1{to{background-position:-200% 0}}@media (width<=820px){._topbar_a6g8d_13{height:auto;min-height:70px;padding:12px 16px}._operator_a6g8d_24{text-align:right;flex-direction:column;align-items:flex-end;gap:2px}._operator_a6g8d_24 ._onlineDot_a6g8d_47{display:none}._operator_a6g8d_24 small{text-overflow:ellipsis;max-width:160px;overflow:hidden}._operatorGroup_a6g8d_24{margin-left:auto}._workspace_a6g8d_53{border:0;border-radius:0;width:100%;height:auto;min-height:calc(100vh - 70px);margin:0;display:block;overflow:visible}._queuePanel_a6g8d_67{border-right:0;border-bottom:1px solid var(--support-line);height:min(52vh,510px)}._queueHeader_a6g8d_68{padding-top:18px}._detailPanel_a6g8d_113{min-height:650px}._detailHeader_a6g8d_121{align-items:flex-start;padding-inline:16px}._customerIdentity_a6g8d_24 p{text-overflow:ellipsis;white-space:nowrap;max-width:270px;overflow:hidden}._detailActions_a6g8d_24{flex-direction:column;align-items:flex-end}._visitorPanel_a6g8d_136{grid-template-columns:repeat(2,minmax(0,1fr));padding:10px}._messages_a6g8d_145{padding-inline:15px}._message_a6g8d_145{max-width:88%}}@media (width<=520px){._brand_a6g8d_24 small{display:none}._brand_a6g8d_24 strong{font-size:17px}._operator_a6g8d_24{font-size:12px}._operator_a6g8d_24 small{max-width:125px}._operatorGroup_a6g8d_24{gap:7px}._logoutButton_a6g8d_49{color:#0000;justify-content:center;width:38px;padding:0;font-size:0;overflow:hidden}._logoutButton_a6g8d_49 svg{color:#4d586c;width:18px;height:18px}._queueHeader_a6g8d_68{padding-inline:15px}._filters_a6g8d_75,._searchBox_a6g8d_79{margin-inline:15px}._detailHeader_a6g8d_121{flex-direction:column}._detailActions_a6g8d_24{flex-direction:row;justify-content:space-between;width:100%}._visitorPanel_a6g8d_136{grid-template-columns:1fr}._composer_a6g8d_160 form>div{align-items:flex-end}._composer_a6g8d_160 form small{max-width:150px}}@media (prefers-reduced-motion:reduce){._spinning_a6g8d_180,._loadingList_a6g8d_110 span,._detailLoading_a6g8d_118 span{animation:none}}